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• What is PlayLive! Casino?

  PlayLive! Online is a new online casino offering from Live! Our land based Live! Casinos & Hotels have set a new standard in best-in-class customer experiences with highly-acclaimed resort, casino and entertainment destinations throughout the Mid-Atlantic region. The flagship Live! Casino & Hotel, located in the Washington, DC/Baltimore corridor attracts more than 10 million visitors per year seeking a unique setting with gaming, dining, entertainment and shopping, all in one location. Two new Live! properties are soon to open in Philadelphia and Pittsburgh, transforming each location into first-class, must-see gaming and entertainment destinations.

  We are excited to welcome current Live! Family members to the online casino experience and introduce ourselves to new members of the family. As you get to know us you will see that we do things differently. We like to be spontaneous, innovative and treat everyone - our employees..our customers..our community - as part of the Live! family. And our family deserves the best!

• Where Can I Access The PlayLive! Site?

  You must be physically located in the state of PA to play online. However, you can register, make a deposit, and access your account from any state. We use Geolocation detection to measure your physical location before allowing you to launch any of our games.

• How Do I Start Playing?

  Sign up is easy and you will be ready to play in minutes! Head to our Sign up page to create your account. Fill in all the relevant details and click submit. Once everything is verified, you'll be ready to make a deposit and play. Most people will be verified in seconds.

• Who Is Eligible To Play?

  You must be 21 years of age or older, not on any self-exclusion lists, and in the state of Pennsylvania to play. Team members with direct or indirect supporting roles for PlayLive! are prohibited. Key & Principle license holders for PlayLive! affiliates are also prohibited. Please check with your supervisor for the company policy for your position.

• If I Already Have A Live! Rewards Account, Do I Need To Create A PlayLive! Account?

  Yes, at this time you must create a PlayLive! account to play online. We are working hard to bring our award-winning Live! Rewards program to our PlayLive! guests. Stay tuned for exciting updates!

• Why Do You Need My Information During Registration?

  PlayLive! has many checks in place to make sure you are who you say you are. This also helps protect your identity and makes for a safe and secure registration process. Please be sure to double check your entries before submitting to eliminate the chances of not being verified. If you do encounter any verification issues, then contact our Customer Support Team.

• Is It Fair to Play? Who Guarantees the Fairness of PlayLive!?

  Yes, we have many systems and checks in place to make the gaming experience safe and fun for all. The PlayLive! platform has been GLI tested (Gaming Laboratories International) and approved by the Pennsylvania Gaming Control Board. The Pennsylvania Gaming Control Board (PGCB) is a governmental agency which licenses, regulates, and oversees all overseeing slot machines and casino gambling in the state of Pennsylvania. You can find out more about them on their website.

• What Kind of Deposit Options Are Available?

  Making a deposit couldn’t be simpler. Head to the top of the page and click deposit. Then choose your deposit amount and preferred payment method. This includes ACH(eCheck), Prepaid card, and Check.

• How Do I Withdraw?

  If you’d like to make a withdrawal, go ahead and visit the withdrawal page. You’ll be able to choose from our withdrawal methods - ACH (eCheck), Prepaid card, and Checkand specify how much you’d like to withdraw. Please note, you’ll only be able to withdraw funds that are unrestricted. If you need a hand with your withdrawal, do not hesitate to reach out to our Customer Service team who can assist.

• I Forgot My Password, What Can I Do?

  You can reset your own password by clicking “Forgot Password” on the login page. You will be sent an email with a link to reset your password. You can also set-up strong authentication, which requires the answering of two personal security questions to further protect your security. If you have problems with your account, please contact Customer Support and we’ll be happy to assist.

• How Do I Get My Bonus?

  Bonuses will be awarded at various times depending on the promotion. For example, any deposit bonuses will be awarded immediately when making your deposit. Any bonuses that require a wagering requirement (for example, wager $30 get 15 free spins) will require you to close the game after you have met the qualifying wagers ($30) in order for the bonus to be awarded. Check out the Promotions Page for a complete explanation of each offer.

• What Does In Casino Mean?

  While many of our gaming offerings are specific to PlayLive! only, we work hard to make sure that we offer a variety of games that our guests will recognize from when they visit one or more of our brick & mortar casinos. Those games can be found on the “In Casino” section of our website.

• What Other Promotions Do You Have Available?

  Please take a look at our promotions page to stay up to date on all of our current promotions.

• What Sign-up Offers Are Available?

  New customers to PlayLive! are eligible for our active New Member Promotion. Check our promotions page for available promotions.

• How Can I Make Sure I Wager Responsibly?

  PlayLive! has plenty of tools in place to encourage responsible gambling. You can set these in your account profile.

  Wager/Deposit Limits - You can set daily, weekly or monthly wager and deposit limits which prevent you from being able to wager or deposit more than a specified amount during that period.

  Maximum Bet Limit - You can set a maximum bet limit which will prevent you from being able to wager more than a specified amount during each individual wager you make within a game.

  Time Limits - You can set a limit on the number of hours per day that you will be able to play on this site. To do so, simply enter the maximum number of hours per day you want to be able to spend playing on the site and submit your request. If valid, your time limit will be instantly applied to your account.

  Any decrease you set to an existing limit will be effective immediately. Any increase to these limits will not become effective until after the time period of the previous limit has expired or 24 hours have passed since your request, whichever is longer, and you return to the limits page to reaffirm the request for increase.

  Self-Exclusion - If you believe you need to take a break from gaming, please visit the Pennsylvania Gaming Control Board's website to request a self-exclusion. Upon visiting the PGCB's website, please click on the 'Register' button to begin enrollment in the self-exclusion program.

  Time out - Should you need a cooling off period from gaming, you can choose our self-suspend action. Please be aware that the self-suspension has to be for a minimum of 72 hours and that during that time period you will not be able to login. Please contact customer service should you want your funds returned during that period. The account will be automatically re-enabled after the period has gone by.

• How Do I Close My Account?

  If you would like to close your account for any reason, you may e-mail us at support@playlive.com and we will be happy to assist you with closing your PlayLive! account.

• How Do I Contact Support?

  Our support team are available through live chat. To start a chat login and click the icon at the bottom right hand side of the screen. Our team is also available by emailing support@playlive.com.

• Is There A Limited Number Of Credit Or Debit Cards I Can Have On My Play+ Account?

  You can only have a maximum of 3 cards on your Play+ account. If you already have 3 cards and would like to add a new card, please remove an old one first.

• What Are The Different Types Of Funds I May Have Available In My Account?

  There are various types of available funds that you may have in your account.

  Restricted Cash is either deposited funds restricted following a deposit match offer (such as the Welcome Bonus), or any winnings from the use of Restricted Bonus

  Restricted Bonus is unspent bonus funds awarded as part of a promotion

  Cash is any unrestricted cash that you have in your account that can be withdrawn at any time.

  Site Credit is non-withdrawable credit that can be used to play any games. Any winnings from Site Credit is awarded as unrestricted Cash.

• What Is A Wagering Requirement?

  A wagering requirement is the number of times a player/patron/member must play the bonus money before being allowed to make a cash withdrawal.

  For example, $1 bonus money with a 10x wagering means you will need to wager $10 before you can withdraw the bonus as cash. Bonus money can be received in multiple ways, such as winnings from Free Spins, a Deposit Match Bonus, or an award of a fixed amount (e.g. a $5 bonus). Any wagering requirements from a promotion will be displayed in the Terms & Conditions for the specific bonus.

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